Cancellation Policy

It is the aim of Health & Aesthetics to provide quality care to our patients on schedule and to use clinical time effectively. To achieve this aim, we have an appointment deposit and cancellation policy.

Deposit

Patients are required to make a deposit when booking treatments and appointments with our Doctors and Therapists. This will be put towards your treatment cost.

• Injectables: £100
• Neo/CoolSculpting/Ultherapy: £500
• All other services 1 hour & over: £100

Cancellation of an appointment

In order to confirm an appointment booking, a deposit is required for certain treatments (as stated above).

If you need to amend the date of your appointment we politely ask for a minimum of 72 hours’ notice so that we can re-allocate the appointment. We guarantee that where notification to cancel appointments is given, with more than 72 hours’ notice, deposits will be refunded or offset against any future treatment required.

If you reschedule or cancel your appointment less than 72 hours prior to your appointment time then unfortunately your deposit is non-refundable and a new deposit will be required to book any future appointment.

We understand that cancellations are sometimes unavoidable due to illness or emergencies and we will take account of all valid circumstances.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Clinic Manager, Hannah Betts.

How to notify the clinic about cancelling an appointment

Notification is always best given by telephoning the clinic on 01252 933 133 or if there are difficulties with you doing so, then by email at info@healthandaesthetics.co.uk.